A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators (Laura Preston/n+1)

Laura Preston / n+1:
A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators  —  THE RECRUITER WAS A CHIPPER WOMAN with a master’s degree in English.  Previously she had worked as an independent bookseller.

Laura Preston / n+1:
A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators  —  THE RECRUITER WAS A CHIPPER WOMAN with a master’s degree in English.  Previously she had worked as an independent bookseller.

Laura Preston / n+1:
A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators  —  THE RECRUITER WAS A CHIPPER WOMAN with a master’s degree in English.  Previously she had worked as an independent bookseller.

Melissa Heikkilä / MIT Technology Review:
Alphabet’s DeepMind unveils Sparrow, an AI chatbot that learns from human feedback and searches Google for information to support its claims  —  The lab trained a chatbot to learn from human feedback and search the internet for information to support its claims.

Matt Burgess / Wired:
Pornhub is testing a chatbot that redirects users searching for CSAM to a service where they can get help; the bot intervened ~174K times during the first month  —  Pornhub is trialing a new automated tool that pushes CSAM-searchers to seek help for their online behavior.  Will it work?

Natalie Wong / Bloomberg:
A look at business email compromise scams in the US involving real estate, and the Secret Service team that helped recover $244M in stolen BEC funds since 2019  —  For weeks, the Secret Service agent had been trying to identify the scammers moving millions of stolen dollars through banks around the New York tri-state area.